Answers before you decide.
Every request begins with a real availability check. Open the questions below to see what happens from inquiry through confirmation.
The booking process, in plain English.
You stay involved, receive the details in writing, and decide whether to proceed after reviewing the proposed stay and costs.
How do I start?
Send an availability request with your preferred destination, accommodation, number of guests, and up to three possible travel windows.
What happens after I submit my request?
We contact Vidanta to check available accommodations for your preferred destination and dates. We email you whether or not a suitable option is available.
What will I receive if an option is available?
You receive the proposed resort, accommodation, dates, occupancy, total expected cost, booking terms, and applicable change or cancellation terms before deciding whether to proceed.
How is the reservation completed?
You participate in the booking process, including the related three-way call when needed, and receive confirmation of the actual Vidanta reservation.
Who receives Vidanta’s usage fee?
You pay Vidanta’s applicable usage fee directly to Vidanta. Vidanta Stays does not collect or process that payment.
When is the Vidanta Stays Booking Fee paid?
The separate Vidanta Stays Booking Fee is paid only after Vidanta confirms the actual reservation. The amount and payment terms are provided before you decide to proceed.
What travelers usually want to know.
If your question is not covered here, include it in the notes on your availability request.
Do I need to purchase or join a membership?
No. You are booking a vacation stay. No membership purchase and no long-term commitment are required.
Is a timeshare presentation required?
No. A timeshare presentation is not required as a condition of booking. The resort may invite you to attend one, but participation is optional.
Is Vidanta Stays part of Vidanta?
No. Vidanta Stays is independently operated. It is not Vidanta, Grupo Vidanta, or an official Vidanta sales or reservations channel.
Is availability guaranteed?
No. Dates, destinations, accommodations, occupancy, and included benefits remain subject to available inventory and Vidanta’s confirmation.
Can a particular building, floor, or view be guaranteed?
No preference should be treated as confirmed unless it appears in the actual reservation details provided by Vidanta.
What if my plans change?
Any applicable change, cancellation, or rescheduling terms will be provided with the proposed stay. Review those terms carefully before proceeding.
Research first, then request.
Compare the destination guides, then send your preferred location and travel windows when you are ready.